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KMID : 0618720090150010067
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Journal of The Korea Institute of Oriental Medicine Informatics
2009 Volume.15 No. 1 p.67 ~ p.76
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A study of medical service quality improvement in a medical institution
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Jeon Byoung-Uk
Hong Seong-Cheon
Yu Byeong-Wan
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Abstract
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Quality management is a recent phenomenon. Advanced civilizations that supported the arts and crafts allowed clients to choose goods meeting higher quality standards than normal goods. There are many methods for quality improvement. Health care, refers to the treatment and management of illness, and the preservation of health through services offered by the medical, dental, complementary and alternative medicine, pharmaceutical, clinical laboratory sciences (in vitro diagnostics), nursing, and allied health professions. Health care embraces all the goods and services designed to promote health, including "preventive, curative and palliative interventions, whether directed to individuals or to populations. The overall impact of managed care remains widely debated. Proponents argue that it has increased efficiency, improved overall standards, and led to a better understanding of the relationship between costs and quality. Practices can solicit feedback from patients in a variety of ways: phone surveys, written surveys, focus groups or personal interviews. What do I do with the results? While you don’t have to act on every suggestion that your patients give you, you should take action on the key items that are causing dissatisfaction.
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KEYWORD
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patient satisfaction, medical service, medical quality improvement, QA
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